Terms of Service
The short version
- What this is: a bioinformatic re-analysis of genome data you already own and upload. Informational only.
- What it isn't: not a medical device, not a diagnosis, not medical advice. It never replaces a doctor or a validated clinical test.
- Refunds: full refund before your analysis begins, or if we genuinely cannot produce your report; once your personalised report has been generated, no further refund except where the law requires.
- Your data stays yours: you can ask us to delete it at any time.
This summary is for convenience only; the numbered terms below are what govern.
1. Who we are and what the service is
Aimosti Oy ("Aimosti", "we", "us") provides a bioinformatic re-analysis of genome data that you already own and upload. We never take a sample, sequence, test, or diagnose: we re-interpret a file you provide. The service is not an in-vitro diagnostic medical device under EU Regulation 2017/746 (IVDR), not a medical device, not a diagnosis, and not medical advice, and it creates no doctor–patient relationship. All output is informational and intended for personal knowledge and education, not to direct medical decisions on its own.
2. Eligibility
You must be at least 18 years old and able to enter into a binding contract. You may upload only your own genome data, or data you are legally authorised to process. You may not upload another identifiable person's data without their authority, and you may not upload a child's data.
3. How an order works
An order proceeds in steps: you create an account, pay, upload your file, we run the analysis, and we deliver your report. The contract is formed when your payment is confirmed, and performance (the analysis) begins when you upload your file and ask us to start. Aimosti Oy is the seller of record: you contract directly with us. Card payments are handled by our payment processor on our behalf — your card details are held by the processor, not by us (see our Privacy Notice) — and we charge and remit applicable taxes, including EU VAT, ourselves. These Terms and our Refund Policy govern your purchase and the service.
4. Pricing and what you get
Report €119 (a one-time analysis), Deep Read add-on €149, re-analysis subscription €29/year (optional; this is what provides ongoing live updates). Prices are inclusive of applicable tax. Current pricing: /pricing.
What you get depends on the file you upload, and you see it before you pay. Before purchase your file's detected type (for example a genotyping-array/chip export versus whole-genome sequencing) is identified from its header and we show you a per-file summary: the exact modules, counts, and example findings that your file produces. You acknowledge that summary at checkout, and we record that acknowledgement. Because a chip or a limited VCF is analysed less comprehensively than whole-genome sequencing, your report may contain fewer results than the whole-genome sample report. That difference is expected, is disclosed to you pre-purchase, and (within the informational, non-diagnostic nature of the service) is not grounds for a dispute. This never limits your mandatory consumer-law rights (see §5–§6).
5. Right of withdrawal (cooling-off)
As a consumer you have a 14-day right to withdraw from a distance contract. Because your report is digital content supplied without a tangible medium, this right is lost once analysis begins, provided you have given your prior express consent to begin and acknowledged that you thereby lose the right. We collect that consent at checkout as a separate, explicit confirmation, and we send you confirmation of it on a durable medium (by email). Before your analysis begins: for example after paying but before uploading, the right still applies and you may withdraw for a full refund by emailing [email protected].
6. Refund policy
You receive a full refund if: (a) you withdraw before analysis begins; (b) we genuinely cannot produce your report (service failure); or (c) mandatory law otherwise requires it. Once your personalised report has been generated and the right of withdrawal validly waived, no further refund is given except where mandatory law requires. Valid refunds are returned by the original payment method, normally within 14 days. Please contact support first. Most issues are resolved quickly: [email protected].
7. Chargebacks and disputes
If something is wrong, please contact [email protected] first: we can almost always resolve the issue. As the seller of record we handle payment disputes and chargebacks directly. To resolve one, we record — and may submit to our payment processor and the card networks — evidence that the purchase was authorised and the report delivered (see our Privacy Notice for what we process and why).
8. Accuracy and limitations
Results depend on the quality and coverage of the file you upload: a genotyping-array (chip) file yields a lighter report than whole-genome sequencing. The absence of a finding does not mean the absence of risk. Not all genes can be assessed, interpreting user-supplied data carries an inherent risk of false positives and false negatives, and the databases we restate evolve over time, so a result may change as the science updates.
9. Medical disclaimer and no reliance
For any serious or actionable finding, consult a qualified healthcare professional or genetic counsellor and confirm the result with a validated, targeted gene test before acting. You agree not to make medical decisions based solely on this report.
10. Acceptable use
Upload only data you are entitled to process (see §2). Misuse, resale, redistribution, scraping, or reverse-engineering of the service is prohibited. We may suspend or terminate access for breach.
11. Accounts
You are responsible for the security of your account and credentials and for activity under them.
12. Subscription terms
The optional re-analysis subscription is €29/year and renews automatically each year until you cancel. We disclose the price and renewal frequency before you buy and send a reminder before each renewal. You can cancel online at any time in your dashboard, as easily as you subscribed. Even if your subscription lapses, we keep your last report snapshot: only new updates stop, and your report always remains yours. You can request deletion at any time.
13. Liability
To the extent permitted by law, our total liability is limited to the amount you paid, and we exclude indirect or consequential damages, consistent with the informational nature of the service and §9. Nothing in these Terms limits rights that cannot be excluded under mandatory Finnish or EU consumer law (for example, liability for death or personal injury, or for gross negligence or fraud).
14. Governing law and dispute resolution
These Terms are governed by Finnish law and disputes are resolved in the courts of Finland. As a consumer you keep the mandatory protections of the law of your country of residence. An EU/EEA consumer may also refer a dispute to the Finnish Consumer Disputes Board (after contacting Consumer Advisory Services) or use the EU Online Dispute Resolution (ODR) platform.
15. Changes and general terms
We will notify you of material changes to these Terms; for the subscription, a material change takes effect at your next renewal, which you may decline by cancelling. If any provision is held invalid, the remaining provisions stay in full effect (severability). These Terms are the entire agreement between us about the service. We may assign these Terms (for example, on a sale of the business); you may not assign them without our consent.
Contact: [email protected], Aimosti Oy, Ristikkotie 16, 90420 Oulu, Finland. Business ID 3630145-4.
Version 2026-07-08 · Last updated 8 Jul 2026.