Refund Policy

In short: you receive a full refund before your analysis begins, or if we genuinely cannot produce your report. Once your personalised report has been generated, no further refund is given except where mandatory law requires. Aimosti Oy is the seller of record; card payments are handled by our payment processor. We handle refunds ourselves, returned to your original payment method.

Right of withdrawal (cooling-off)

As a consumer you have a 14-day right to withdraw from a distance contract. Because your report is digital content supplied without a tangible medium, this right is lost once analysis begins, provided you have given your prior express consent to begin and acknowledged that you thereby lose the right. We collect that consent at checkout as a separate, explicit confirmation, and we send you confirmation of it on a durable medium (by email). Before your analysis begins: for example after paying but before uploading, the right still applies and you may withdraw for a full refund by emailing [email protected].

Refund policy

You receive a full refund if: (a) you withdraw before analysis begins; (b) we genuinely cannot produce your report (service failure); or (c) mandatory law otherwise requires it. Once your personalised report has been generated and the right of withdrawal validly waived, no further refund is given except where mandatory law requires. Valid refunds are returned by the original payment method, normally within 14 days. Please contact support first. Most issues are resolved quickly: [email protected].

This Refund Policy forms part of our Terms of Service. Questions come to a human first — email [email protected] and we can almost always resolve the issue quickly.