Refund Policy

In short: you receive a full refund any time before your report is generated, or if we genuinely cannot produce it. Once your personalised report has been generated, no further refund is given except where mandatory law requires. Aimosti Oy is the seller of record; card payments are handled by our payment processor. We handle refunds ourselves, returned to your original payment method.

Right of withdrawal (cooling-off)

As a consumer you have a 14-day right to withdraw from a distance contract. Because your report is digital content supplied without a tangible medium, this right is lost once your report is generated, provided you have given your prior express consent to begin and acknowledged that you thereby lose the right. We collect that consent at checkout as a separate, explicit confirmation, and we send you confirmation of it on a durable medium (by email). Until your report is generated the right still applies. That covers the whole period before your analysis begins, for example after paying but before uploading, and it continues while your analysis is running. To withdraw, email info@aimosti.com and we refund you in full.

Refund policy

You receive a full refund if: (a) you withdraw before your report is generated; (b) we genuinely cannot produce your report (service failure); or (c) mandatory law otherwise requires it. If you bought a Deep Read and the panel cannot be run, that is a service failure under (b) and you receive a full refund for it. Once your personalised report has been generated and the right of withdrawal validly waived, no further refund is given except where mandatory law requires. Valid refunds are returned by the original payment method, normally within 14 days. Please email support first: info@aimosti.com.

This Refund Policy forms part of our Terms of Service. Questions come to a human first. Email info@aimosti.com and we can almost always resolve the issue quickly.