Nebula Genomics and DNA Complete data
The Nebula reports you paid for stopped. Your genome file did not.
Nebula sold a 30x genome with a library of reports that kept growing, and then the product changed under you. The VCF you downloaded is exactly as good as the day it was made. Aimosti reads it again in Finland, against current guidance, and tells you where it looked.
Get your report · €89 See a sample report first
€89 for the full report from your VCF · €109 for the Deep Read panel from your CRAM · €169 prepaid together.
What Nebula gave you, and what it costs to get the rest
Nebula's customer terms are specific about the files: "You may download your VCF file through the portal. If you wish to obtain your CRAM or FASTQ file, you will need to submit a request to Nebula customer service", and if the request is approved "a data transfer fee will apply". So most Nebula customers hold the VCF and nothing else. That is fine. The VCF is the file for the €89 full report, and it is usually under a gigabyte.
Two things to know about it. It is variant-only: it lists the positions where you differ from the reference and says nothing about the rest, so when a disease variant is absent the file cannot tell "you are clear" from "this position was never read". We report that honestly, as absent rather than examined and clear. And it is, in every Nebula file we have seen, on GRCh38; the file check reads the build from the header either way.
The CRAM, if you paid the fee for it, is the aligned reads in compressed form. It answers what the VCF cannot: whether each gene in the panel was actually covered, and what CYP2D6 and the other structurally awkward pharmacogenes look like. That is the €109 Deep Read panel. A CRAM can only be decoded against the exact reference assembly it was written with, so the file check names the assembly yours needs and says whether we hold it, before any money changes hands. You do not upload the whole file; the browser sends only the slices the panel reads.
Which depth you bought decides the tier
Since the rebrand, the same genome is sold at three depths: DNA Complete's shop lists Essential at 1x, Pro at 30x and Elite at 100x, and its terms add that it "makes no guarantee that any individual genome will achieve the specified average coverage". The provider name no longer tells anyone what the file can support, so we go by the file.
- 30x or 100x: the full report from the VCF, and Deep Read from the CRAM.
- 1x: a low-pass genome, which is a different product rather than a broken one. Its genotypes are worked out statistically against a reference panel, which suits ancestry, traits, pharmacogenomics and polygenic scores and does not suit the rare-variant clinical and carrier panels. It is the €49 report rather than the €89 one, and we would rather read it at the right price than turn you away: tell us what you have and we set it up.
Where Nebula stands today
History, dated and checkable, not a warning. Nebula Genomics was founded in 2018 and was one of the first companies to sell a 30x consumer genome for a few hundred dollars. On 11 August 2021 ProPhase Labs, a publicly traded US company, announced it had acquired Nebula for approximately $14.6 million. In 2025 the earlier product line was retired and the brand now sells as DNA Complete, "powered by Nebula Genomics, a division of ProPhase Labs" in its own words, with nebula.org serving the DNA Complete site. Existing files are unaffected by any of this; a VCF is a text file and does not expire. It is the interpretation you were paying for that changed, and that is the part this service replaces.
DNA Complete's terms say it "may store your sample and/or the extracted DNA after your sample has been processed", with destruction available on request to its support address. As with every provider on these pages, the copies of your files that you hold are the ones you control.
How to get your file out of the portal
- Sign in to your Nebula or DNA Complete account and open the data download area.
- Download the VCF. It is the small file and the one the full report needs. If your account predates the rebrand and the download is no longer offered, ask their support for it.
- If you want the Deep Read panel, request the CRAM and its index (
.crai) from customer service; Nebula's terms say a data-transfer fee applies. - Upload them here as delivered. Do not rename, unpack or convert them.
Nebula's and DNA Complete's products and terms are described from their public pages on 3 September 2026 and may change. We do not speak for either.
Your file does not leave the EU
Processing and storage are in Finland, under GDPR Article 9 special-category protection, and nothing crosses an EU border. The VCF you upload is deleted after analysis by default; the reads are deleted the moment the Deep Read run finishes, whether it succeeded or failed. With your consent, and only if you want re-analysis later, we keep a small normalised variant file that you can delete from your dashboard at any time. Security & your data.
Check a Nebula file before you pay
Drop the VCF or the CRAM below. It is read inside this page, on your own device: nothing is uploaded, no account is needed, and you get back the format, the reference build and what report it supports.
Read on your device, not ours. Your file is never uploaded and no account is needed. We are a genomics company telling you not to send us your genome yet, and that is deliberate. Security & your data →
Reading on your device…
That's . We can build your report from it.
What it can tell you
What it can't
A chip reads a fixed set of common spots, so the rare-variant panels need a sequenced genome. We tell you this now rather than after you have paid.
One-time, yours to keep. Your file is still on your device: you upload it after checkout, over an encrypted connection, to storage in Finland.
That's : aligned reads.
This is exactly what the Deep Read pharmacogenomic panel needs: 29 targets read at base level, including the CYP2D6 star-alleles a normal VCF cannot reliably call. The standard report is built from a VCF/gVCF, so aligned reads sit alongside one rather than replacing it.
Deep Read needs standard-depth reads. A low-pass file, MyHeritage's own sequencing download among them, is read about twice over rather than thirty times, which is too thin to call these genes from. We measure the depth and stop rather than guess.
A CRAM also needs the exact reference assembly it was compressed against, not merely the same genome build. We hold the common ones and check yours before taking any money, so an assembly we cannot read is refused rather than charged for.
What the pair covers
The bundle is the whole-genome report plus the Deep Read panel. The report is built from a variant file and the panel from your reads, so it takes both. Most sequencing providers hand you both in the same download.
Nothing was uploaded, and you have not paid anything. We would rather turn a file away here than sell you a report it cannot support.
This check ran on your device from your file's header. We confirm the full file after upload, and never charge for a report we cannot build.
Common questions
One re-analysis of the Nebula VCF you already downloaded is €89. The report is yours to keep.
Sequenced elsewhere? Dante Labs files · Sequencing.com files · Nucleus files · What your reads add, whoever sequenced you